How do I find the right size?

Please refer to the size guide available on each product page before placing your order.

How much does shipping cost?

Shipping is complimentary on all orders. Once shipped, please allow 3–5 business days for delivery after receiving your shipping confirmation email.

When will I get my order? 

Orders are processed within 1–2 business days. Once shipped, you will receive a confirmation email with tracking information. Delivery typically takes 3–5 business days, depending on your location.

Do you ship worldwide?

At this time, we ship exclusively within the United States.

What is your return policy? 

Due to the limited nature of our collections, we do not accept returns for change of mind. We offer one size exchange per order within 7 days of delivery, subject to availability. Customers are responsible for return shipping costs. We will ship the replacement item at no additional charge.

If your order arrives damaged, defective, or incorrect, please contact support@saharantears.com within 7 days of delivery with your order number and clear images of the item. Approved claims will receive a replacement (subject to availability) or store credit.

Incorrect shipping address?

Please review your shipping address carefully before placing your order. If you notice an error, contact us immediately. While we will do our best to update your information before shipment, we cannot guarantee changes once processing has begun.

What if my package gets lost or stolen? 

Once a package has been marked as delivered by the carrier, Saharan Tears is no longer responsible for lost or stolen packages. However, if you experience an issue, please contact us, and we will gladly assist you in contacting the carrier.

How can I stay informed about future releases? 

Join our Insider Club to receive early access to new collections, product launches, and brand updates.

Are your collections limited? 

Yes. Our collections are produced in limited quantities. While select pieces may be restocked, items from previous collections may not to return.

Can I be notified when the item is available again? 

If your preferred size is unavailable, you may register your email to be notified if it becomes available.

If a product is not in stock, when will it be available again?

Select pieces may be restocked depending on demand and availability. However, previous collections are not guaranteed to return.

Where are your products manufactured?

Our products are manufactured overseas. We carefully select our manufacturing partners to ensure each piece meets our standards for quality, craftsmanship, and value.

 

If you have any questions before or after placing your order, we're here to help. Contact us at support@saharantears.com