Delivery Timing

Once shipped, orders are typically delivered within 3–5 business days. Delivery times may vary depending on your location and carrier.

Processing Time

Each order is carefully prepared before shipment. Please allow 1–2 business days for processing. Once dispatched, you will receive a confirmation email with tracking details.

Order Tracking

You may track your shipment through your Saharan Tears account or via your shipping confirmation email.

Shipping

We currently ship within the United States. Shipping is complimentary on all outgoing orders. 

Returns and Exchanges

Due to the limited nature of our collections, please review product descriptions and sizing information carefully before placing your order.

Incorrect sizing

We offer a one-size-exchange per order within 7 days of delivery, subject to availability. Customers are responsible for return shipping costs. We will ship the replacement item at no additional charge.

Damages, Defective, or Incorrect

In the rare event that your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at support@saharantears.com with your order number and images of the item. Our team will review your request and assist accordingly.

If your request is approved, we will provide a replacement (subject to availability) or issue store credit.

Return Criteria

Items must be returned unworn, unwashed, and in their original condition with all packaging included.

Return Process

To initiate a request, please contact us at support@saharantears.com with your order number and email used during purchase.

If approved, you will receive return instructions. Once your return has been received and inspected, any applicable store credit will be issued within 2-5 business days.

Returns That Do Not Meet Our Return Policy

Returns that do not meet our return policy will be declined. You will be notified by email and may choose to have the item returned at your expense. If we do not receive a response within 7 days, the item will be disposed of responsibly.

Exchanges

At this time, we do not offer exchanges. In the event of a damaged, defective, or incorrect item, approved claims will be resolved with a replacement (subject to availability) or store credit.

If you have any questions before or after placing your order, we're here to help. Contact us at support@saharantears.com