Orders begin processing shortly after they are placed. If you need to update your order or shipping information, please contact us immediately. While we will do our best to accommodate your request, we cannot guarantee changes once processing has begun.

Delivery Timing

Once shipped, orders are typically delivered within 3–5 business days. Delivery times may vary depending on your location and carrier.

Processing Time

Each order is carefully prepared before shipment. Please allow 1–2 business days for processing. Once dispatched, you will receive a confirmation email with tracking details.

Order Tracking

You may track your shipment through your Saharan Tears account or via your shipping confirmation email.

Shipping

We currently ship within the United States, with complimentary shipping on all orders.

 

Returns and Exchanges

Due to the limited nature of our collections, please review product descriptions and sizing information carefully before placing your order.

Size Exchanges

We offer one size exchange per order for the same item in a different size within 7 days of delivery, subject to availability. Customers are responsible for return shipping costs. We will ship the replacement item at no additional charge. 

Return Criteria

Items returned for a size exchange or an approved claim must be unworn, unwashed, and in their original condition with all packaging included.

Damages, Defective, or Incorrect Items

In the rare event that your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at support@saharantears.com with your order number, email address, and clear images of the item. Our team will review your request and assist accordingly.

If your request is approved, we will provide a replacement (subject to availability) or issue store credit.

Return Process

To initiate a return or size exchange, contact us at support@saharantears.com with your order number and email address.

If approved, you will receive return instructions. Once your return has been received and inspected, any applicable store credit will be issued within 5–10 business days.

Returns That Do Not Meet Our Return Policy

Returns that do not meet our return policy will be declined. You will be notified by email and may choose to have the item returned at your expense. If we do not receive a response within 7 days, the item will be disposed of responsibly.

 

Incorrect Address

Please review your shipping address carefully before placing your order. If you notice an error, contact us immediately. While we will do our best to update your information before shipment, we cannot guarantee changes once processing has begun.

Lost or Stolen Packages

Once a package has been marked as delivered by the carrier, Saharan Tears is no longer responsible for lost or stolen packages. However, if you experience an issue, please contact us and we will gladly assist you in contacting the carrier.

If you have any questions before or after placing your order, we're here to help. Contact us at support@saharantears.com